Focused Wellness Programs

PrimeWest Health's educational Focused Wellness programs are designed for members who want to do one or more of the following:

• Better manage their chronic conditions
• Take charge of their wellness
• Reduce or quit tobacco

We encourage members to participate. All programs are:

• Offered at no cost to members
• Educational and supportive
• Done from the comfort of home

Focused Wellness programs use a model called COACH, which is an innovative way to help people take charge of their health.

Programs

Chronic Condition Management

Members can enroll in a program to learn how to better manage one or more of the following conditions. Click on the condition name to learn more.

• Anxiety
• Asthma
• Chronic Obstructive Pulmonary Disease (COPD)
• Depression
• Diabetes
• Heart Disease

Design
When you participate in this program, you can choose to get personalized phone calls from a nurse who can offer self-care tips, empower you to become a self-advocate, talk with you about how to manage your health and avoid disease-related complications, and help you set goals. You can also choose to get educational mailings.

Enrollment and referrals
If we think you can benefit from this program, PrimeWest Health will mail you an introductory packet that includes the following: 

• A letter explaining the program(s) and introducing the Focused Wellness nurse. The letter will include information about how we identified you as eligible to participate.
• A return mail card that lets you choose whether you want to enroll or not enroll in the program

If you want to refer yourself or someone you care for, please call Member Services at 1-866-431-0801 and ask for the Focused Wellness nurse. TTY users call 1-800-627-3529 or 711. These calls are free.

PrimeWellness

PrimeWellness is a health and wellness program designed to help you feel your best. This program will help you take care of your body, your mind, and your life. It is for members ages 18 and over who want to feel better, live stronger, and make healthy changes.

Design
In this program, you choose your own goals, and we help you reach them. When you join PrimeWellness, you’ll get phone support from a nurse who provides education, coaching, and support specific to your personal goals.

Enrollment and referrals
If you want to refer yourself or someone you care for, please call Member Services at 1-866-431-0801 and ask for the LPN Community Health Specialist. TTY users call 1-800-627-3529 or 711. These calls are free.

Tobacco Cessation

This program can help you quit or cut back on using tobacco products. It is offered to members ages 18 and over.

Design
The Tobacco Cessation program is delivered over the phone by a nurse who is a Certified Tobacco Treatment Specialist (CTTS). The program includes the following:

• Weekly follow-up phone calls
• Individualized tobacco cessation counseling
• Education on managing cravings and triggers
• Help with stress management and identifying support systems
• Support to stick with healthy changes you’ve made
• Education about medications and products that can help you quit or cut back on tobacco, if appropriate. These may be covered with a prescription from your health care provider.

Enrollment and referrals
If you want to refer yourself or someone you care for, please call Member Services at 1-866-431-0801 and ask for the LPN Community Health Specialist. TTY users call 1-800-627-3529 or 711. These calls are free.

PW_07-17_214
DHS_Approved_03/16/2026
Updated_03/19/2026