Members
Member Services Contact Center
Families and Children (F&C), MinnesotaCare, Minnesota Senior Care Plus (MSC+), Special Needs BasicCare (SNBC)
1-866-431-0801
Monday – Friday, 8 a.m. – 8 p.m.
The call is free.
PrimeWest Senior Health Complete (PWSHC)
1-800-366-2906
April 1 – September 30: Monday – Friday, 8 a.m. – 8 p.m.
October 1 – March 31: 7 days a week, 8 a.m. – 8 p.m.
The call is free.
Prime Health Complete (PHC)
1-877-600-4913
April 1 – September 30: Monday – Friday, 8 a.m. – 8 p.m.
October 1 – March 31: 7 days a week, 8 a.m. – 8 p.m.
The call is free.
Member Transportation Line
1-888-814-6643
The call is free.
TTY
1-800-627-3529 or 711
The call is free.
Fax
1-320-335-5223
PrimeWest Health Holidays
2026
| Date | Observed Holiday | Office Closed | F&C, MinnesotaCare, MSC+, and SNBC Contact Center Closed | PWSHC and PHC Contact Center Closed |
|---|---|---|---|---|
| January 1 | New Year's Day | | | |
| January 19 | Martin Luther King Jr. Day | | x | |
| February 16 | Presidents Day | | | |
| May 25 | Memorial Day | | | |
| June 19 | Juneteenth | | | |
| July 3 | Independence Day (observed) | | | |
| September 7 | Labor Day | | | |
| November 11 | Veterans Day | | | |
| November 26 | Thanksgiving | | | |
| November 27 | Thanksgiving Friday | | | |
| December 24 | Christmas Eve | closes at noon | closes at noon | |
| December 25 | Christmas | | | |
PW_07-18_272
DHS_Approved_05/18/2023
Updated_01/01/2026
